FAQ

We’re glad you’re here! Lockwood Shop is Astoria's premiere lifestyle store, stocking everything from tufted linen sofas to clever kid's gifts. We aim to provide our customers fresh, unique, and affordable gift and lifestyle choices. We’re unlike what’s out there, come see what we mean!

How do I visit you? What are your hours?

We're at 32-15 33rd Street in Astoria, right across from Omonia Cafe and behind Yoga Agora. Our homepage has a nifty map to help you find your way.

We are open 11-8 everyday! You can reach us at 718.626.6030 if you need further assistance.

How do I return my purchase?

Lockwood takes pride in everything we sell, and hopes you love everything you’ve bought!

In the event you need to return an item or you have received an item that is in less-than-perfect condition, please contact us for a return authorization number. Lockwood cannot accept returned items without a RA number. Returns MUST be sent within 10 days of delivery of your purchase and all returned items MUST be in good, unused condition. Vintage items are NOT returnable. Sorry, that's just how we roll in QNS. Please note, items returned for reasons other than damage must be sent at the purchaser's expense and original shipping fees will not be returned. Thank you for your understanding.

Please send returns to:

Lockwood returns
RMA # ___
3215 33rd Street
Astoria NY 11106

I live in NYC, can I just come pick up my order?

Yes! Just call or email your order in, and we’ll gladly hold it for you. Want local delivery? We're happy to deliver within the New York City area as well. Delivery is free in Astoria/LIC and costs a small fee anywhere else in Manhattan or Brooklyn.

How do you ship items?

Lockwood ships most items via UPS Ground. We offer flat-rate shipping as follows:

0 to $39.99 add $8.95 shipping
$40.00 to $54.99 add $10.95 shipping
$55.00 and up add $11.95 shipping
Free shipping over $100

Is everything on your website in-stock?

We do our best to ensure items online are in stock. However, at times items will occasionally sell out before we can change their status online. We will let you know of any issues with your order as soon as possible, and appreciate your understanding.

On occasion, items online are marked as ‘Internet Exclusives.’ These items often are custom orders and take a little extra time. Please note the lead-times on these items, clearly indicated on the item description.

Are all of these items available in your NY store?

Boy, do we wish! Though 1,300 sq. ft. sounds like a lot, our Queens location can only hold so much. While most items on our page are available in our brick and mortar NYC store, some items marked ‘Internet Exclusive’ are available only online.

How do I get to your shop?

You can take the N/Q to Broadway or the R/M to Steinway. By car we're easy to find from the BQE, Grand Central or the Queensboro Bridge. Need help? Call for directions 718.626.6030.

I need my item in a rush! What do I do?

If you need your item rushed, please let us know ASAP. Lockwood offers several expedited shipping solutions and we’re happy to help arrange that. Extra shipping fees may apply to rush orders.

I make stuff, do you want to sell it?

We’re flattered you want us to carry your items! All product submissions can be sent to mackenzi at lockwoodshop dot com. Please send 2-3 photos, your wholesale prices, and a little bit about your work. Merci!

Do you sell gift certificates?

Yes! Not sure what to get that special someone? Our gift certificates are redeemable both in our NYC shop and online- just click on the 'Gift Certificates' button to the left. Happy shopping.

Do you charge sales tax?

We are required to collect sales tax (8.875%) on purchases being sent within New York.

How can I pay for my purchases?

We take Visa, Mastercard, Amex, and Discover as well as Paypal. You can choose your payment option at the checkout.

What is your privacy policy like?

Collection of Information:

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Commitment to Data Security:

Your personally identifiable information is kept secure. Only authorized employees have access to this information. No Lockwood employee has access to credit card or payment information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information:

If you have any questions, concerns, or comments about our privacy policy you may contact us at 718.626.6030.